Office Manager

• Serve as senior administrative operations partner to site leadership, exercising independent judgment to manage sensitive and confidential organizational information with discretion

• Function as subject-matter expert for administrative operations, intake coordination, scheduling, and front-office workflows -  driving consistency and accountability across all locations

• Act as primary point of contact for both internal and external stakeholders, including HR, IT, Facilities, etc.; resolved systemic issues and improved cross-functional workflow efficiency

• Directed modernization of internal communications by implementing Microsoft Teams as a centralized platform, significantly improving responsiveness, transparency, and cross-department alignment

• Designed and scaled Excel-based operational tracking and reporting tools to improve leadership visibility, scheduling accuracy, and real-time operational oversight

• Identified and implemented efficiency-building process improvements, including consolidating administrative coverage models to reduce redundancy, optimize staffing, and improve continuity

• Coordinated with teams to develop cross-site intake and start-of-care coordination processes, improving program alignment and smoothing client transitions across levels of care